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HONEY ARBOR HONEY ARBOR
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Frequently asked question

    Shipping can be done in 2 ways. Either seller will take responsibility to ship the item to the client to the client but the packaging should follow the shipping policies that the packaging can be other Companies or Brand packaging. It should be corrugated boxes, shrink wrap, etc but it should not carry the brand of any other e-commerce company. Or 2nd option is Honey Arbor will take the responsibility to ship the courier with their courier partner. Sellers only have to select shipping methods from the dropdown of the shipping option. The charges will be accordingly.
    No, currently we do not charge anything to our sellers for their products on our panel. This is totally free of cost registration. But in the future, we can have some commission fees according to the category which will be very norm cost.
    No, you must have a GST no to sell with us.
    If any seller wants to sell any other Brands products, they can but before this, they should have a Brand Authorization Letter/Trademark Certificate of particular products.
    Anyone can sell on Honey Arbor, who is a GST registered business-like Traders/ Companies/ Entrepreneurs and also retail shop-keepers. They only need 3 things to sell with us. • GST • PAN CARD • BANK ACCOUNT
    Yes, You can track your order status, for this login in your account there you will find a option of order Tracking, here you can track the status of your order.
    NO, we do not ship outside of India. Shipping only all over India.
    In very rare cases your order will be delayed, please check your email & messages for updates. A new delivery time frame will be shared with you and you can also track its status by visiting the Order Tracking option.
    If you have received a wrong or faulty item, please provide images of the product you have received within 24hrs of receiving your delivery and submit your inquiry at support@honeyarbor.com If you fail to notify us within 24hrs of receiving your order, we cannot guarantee a full Refund/Exchange for your order.
    If you miss the delivery then the courier service will try to deliver your parcel next business day. You will receive a call or message for same, So you can call to the courier service partner.
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